SHIPPING AND DELIVERY

 

 

At The All Natural Company, we offer shipping across Australia using Australia Post express for a flat rate of $12.

 

Orders are usually shipped within 24 hours of being placed regardless of how much product you order. If you place your order before 2pm (AEDT) on a business day, we can typically get it out the same day. If it’s after 2pm (AEDT), it’ll go out on the next business day.

 

 

 Order placed before 2pm (AEDT)

 Order placed after 2pm (AEDT)

 Monday

 Same day

 Tuesday

 Tuesday

 Same day

 Wednesday

 Wednesday

 Same day

 Thursday

 Thursday

 Same day

 Friday

 Friday

 Same day

 Monday

 Saturday

 Monday

 Monday

 Sunday

 Monday

 Monday

 

Due to our rural location, delivery may take between 2 - 9 working days (excluding public holidays and any Australia Post holidays).

 

 Location

 Business Days

 Melbourne Metro

2-5

 Victoria Country

2-5

 Sydney Metro

2-5

 NSW Country

2-5

 Canberra Metro

2-5

 Adelaide Metro

2-5

 South Australia Country

2-5

 Brisbane Metro

2-5

 Queensland Country

4-7

 Darwin Metro

2-5

 Northern Territory Country

3-7

 Western Australia

7-9

 Tasmania

3-6

 

You can track your order with the tracking code included in the shipping confirmation email you will receive once you’ve placed your order, however you may need to wait 24 hours before the tracking information appears on the Australia Post website. You can track your order here: https://auspost.com.au/mypost/track

 

In the rare occurrence you are not happy with your product or have any problems, let us know as we will be happy to exchange or refund within 14 days of the purchase if the product is unopened.

 

Unfortunately, we cannot provide refunds or exchanges for opened goods or after 14 days. You will have to cover the cost of shipping. Please contact us if you need to refund or exchange your product. You may get in touch with us via:

 

Phone: Call 1300 855 512 or (02) 6962 1830 from 9:00am to 7pm Monday to Friday AEDT.

 

Email: sales@allnaturalcompany.com.au